Jurnal Arxivi

2026-yil, 1-son

2026-yil 1 ta maqola

To'liq sonni yuklab olish (PDF)

Ushbu sondagi maqolalar

1 ta

Integration of CRM and Cloud Technologies in Enhancing Service Sector Enterprise Efficiency in the Digital Economy

S
Sanjar Zokirov Zohidjon o’g’li | PhD Student, Statistical Agency of the Republic of Uzbekistan, Tashkent
6-14 24

This study examines the operational efficiency outcomes of CRM–cloud integration among 214 service sector firms in Tashkent, Uzbekistan (2021–2023). Five key performance indicators (KPIs) showed statistically significant improvement following integration: customer response time fell 68.6%, administrative workload declined 72.8%, customer retention rose 15.8 percentage points, revenue per customer grew 21.4%, …

CRM systems cloud computing operational efficiency digital economy service sector digital transformation.
Batafsil PDF
Bosh sahifaga qaytish