Chop etilgan
2026-yil 1-son
Open Access
Integration of CRM and Cloud Technologies in Enhancing Service Sector Enterprise Efficiency in the Digital Economy
Umidabonu Zokirova Akmaljon qizi | PhD Student, Banking and Finance Academy of the Republic of Uzbekistan, Tashkent
Sanjar Zokirov Zohidjon o’g’li | PhD Student, Statistical Agency of the Republic of Uzbekistan, Tashkent
176 ko'rish
181 yuklab olish
Annotatsiya
This study examines the operational efficiency outcomes of CRM–cloud integration among 214 service sector firms in Tashkent, Uzbekistan (2021–2023). Five key performance indicators (KPIs) showed statistically significant improvement following integration: customer response time fell 68.6%, administrative workload declined
Kalit so'zlar
CRM
systems
cloud
computing
operational
efficiency
digital
economy
service
sector
Iqtibos